August 9 - (5 Min Read)
No matter what the topic, it always begins and ends with people. For any business to thrive, this has to be your number one focus. It’s all about understanding your customer’s needs, wants and fulfilling their expectations. Once you get this, the magic really starts to happen!
There’s no better way to get to know your audience than by directly interacting with them. We already do this through our multiple support channels, which allow us to get super detailed insight from our users – stuff that we can really work with! But because we don’t want it to end here, we’re taking it a step further… We’ve created a place where our users can not only interact with us but, also communicate with other passionate people who share similar goals about Ellp. This way we can build cards that matter most to you!
From the moment go, we’ve always been super supported by our users. We’ve received tons of great ideas and feedback – insight that has been truly instrumental to us. There’s so much commitment from our users, to the extent that we see them as part of the team. They are our inspiration, our motivation – you keep us going!
Here’s some examples of cards that were inspired by Ellp users:
- When my battery is fully charged, let me know. (Psst! Spilling the beans… This card will be available as from tomorrow. Enjoy!)
- When my PC is overheating, alert me.
- When I open an application, open another one.
- When it’s time, remind me to do something.
So you see we really do listen to your feedback and suggestions. The more we receive, the more we just want to make these ideas happen for you! Feel free to check out my previous article ‘What do we do with all your feedback?’
As more time passes, the Ellp community just keeps growing. This is why we thought it would be great to have an online community out there, where everyone can submit their own ideas and bond over common ones.
We’re pretty excited about this project. While researching about ‘Tribes’ and ‘Communities’ we were inspired by Starbucks – The Coffee Company. They believe that their customers are the best people to tell them what they want from Starbucks. And obviously, we couldn’t agree more!
So how does it work exactly? And where do I sign up?
Ok, so if you’ve read this far, you’re definitely a passionate Ellp supporter or maybe you’re looking for Customer Success insights. Either way, it’s good to have you on board!
You can use the Ellp community to share your ideas. If you can’t think of any – that’s ok! – you can always vote on others. You can up-vote, down-vote, share and comment why you like or dislike an idea.
The ideas with the most hits will be moved to our product line, so follow the news feed on our community page to find out if your card made it! P.S The more you share your idea, the bigger the chance you have 🙂
Click here to join the community. Participating is easy!
- Go to our community by clicking here or the button below and sign in using your email address or Facebook account.
- Click on the category that interests you the most and either add your own idea or vote for others.
- Share, share, share!
Don’t be shy to share your ideas with the rest of the community. All ideas are welcome! We look forward to going through all your great Ellp ideas, and potentially building them too 🙂 The power is in your hands! Share with friends, family, and colleagues… get as many up-votes as you can – and we’ll make it happen!
If you enjoy reading these kind of Customer Success articles, spread the love and share with friends!